Business Operations Analyst
About the Job
Backpacker Panda is a vibrant company on the block with passion towards creating a data driven company and changing the way people backpack, travel, hike and bike in India. We are looking for a Business Operations Analyst who is ready to work in an exciting work culture. You are hands-on team player with entrepreneurial spirit. Job Location - Koregaon park (Pune)
Manage the customers' perception of the company
Manage and resolve reviews on a daily basis
Identifying operational requirements and opportunities for improvement.
Gathering information by observing workflows, reading company reports, conducting employee interviews, etc.
Determining appropriate methods to analyze operations, relevant information, and data.
Documenting findings, preparing reports, and making recommendations.
Developing new processes and procedures to enhance operations.
Working with managers and employees to implement changes.
Training employees to use new systems or follow new processes.
Determining the effectiveness of new processes.
Establishing and maintaining quality standards.
Ensuring compliance with regulatory standards.
Provide excellent customer service on all contacts, ensuring that the query is resolved within business guidelines to prevent repeat contacts
Rapport building in a customer service environment to provide a good customer experience
Other tasks as assigned by the head office
Degree in business administration or a related field required; Master's Degree preferred.
1+ years of experience as an Operations Analyst or in a similar position.
Excellent communication skills, both verbal and written.
Experience using statistical and database software.
Consulting and project management skills.
Strong analytical and problem-solving skills.
Strong multitasking and time management skills.
What you can expect from us
To be treated as a partner. Your opinion on every aspect of product and process is important
Your work will be evaluated solely based on the results
Healthy, holistic work environment
Best tools and equipment
The work process aimed at minimizing interruptions. We want you to be productive and have fun at work
We'll support you to learn the best new technologies and grow professionally