JD| Operations and Customer Service

Operations and Customer Service

Full Time Pune 1 Year Experience
About the Job

Backpacker Panda is a new vibrant start-up company on the block with passion towards creating a data driven company and changing the way people backpack, travel, hike and bike in India. We are looking for a Customer service executive (Night Shift) who is ready to work in an exciting start-up. You are hands-on team player with entrepreneurial spirit. Job Location - Koregaon park (Pune)

Your Responsibilities

Manage the customers' perception of the company

Manage and resolve reviews on a daily basis

Provide excellent customer service on all contacts, ensuring that the query is resolved within business guidelines to prevent repeat contacts

Rapport building in a customer service environment to provide a good customer experience

Your Profile

Excellent English & Hindi verbal communication skills

Ability to multi-task in order to undertake a variety of tasks

Should be willing to work the night shift

What you can expect from us

To be treated as a partner. Your opinion on every aspect of product and process is important

Your work will be evaluated solely based on the results

Healthy, holistic work environment

Best tools and equipment

The work process aimed at minimizing interruptions. We want you to be productive and have fun at work

We'll support you to learn the best new technologies and grow professionally